With thousands of tickets pouring in from your customers, it can be challenging just to meet SLAs, let alone prepare for service improvement or charter business growth. Analytics Plus takes the guess work out of your operations, leaving you with reliable, real-time, and actionable insights into each aspect of IT, such as service, operations, projects, financial management, and more. This allows you to serve even the most demanding customers effortlessly.
Unify business and IT operations under a single pane with Analytics Plus, and reduce the cost and complexity of checking individual portals for each customer account. Track critical metrics and KPIs pertinent to each account using unified dashboards, and forgo the hassle of frequent switching between apps.
Trim service processes to promote higher efficiency and reduce operational expenses strategically using analytics. Understand how your revenue is split. Discover your most profitable customers and ensure your technicians are focusing on them. Explore new service offerings to increase revenue such as AI as a service, security solutions, IoT development, digital infrastructure management, and more.
Analyze the performance of people and tools to identify gaps that are impacting your overall SLAs. Bridge performance gaps among your technicians, seal process loopholes, and ensure you resolve all incoming tickets well ahead of their SLAs. Make continuous service improvement a reality by performing such checks and balances periodically.
Use data and prove to your customers how you plan to tackle increasing security threats to their data. Earn your customers' confidence by showcasing your responsiveness and preparedness for any security incident. Demonstrate your compliance with organizational, local, and federal cybersecurity laws using analytics.
It is never easy to ask your customers to move to a different system architecture, whatever the benefits. Use data to your advantage. Prove to your customers how modernization and digitization can help them manage their workload efficiently, improve response time to incidents, and offer faster disaster recovery in the event of a security threat.
Achieve desired deliverables and outcomes regardless of internal and external changes by mitigating project and systemic risks. Analyze past project data to identify the root cause of failures, delays, and disruptions, and mitigate them in your current projects. This effectively frees-up project managers from worrying about outcomes and enables them to focus on bringing in new revenue.